Updated 13th May 2020
Booking amendments and cancellations
If you have booked a Flexible Rate you may cancel your reservation without penalty up to 7 days prior to arrival. If you have prepaid a flexible rate you will be refunded in full.
If you have booked and Advance / Non-refundable rate no refund will be provided as per the booking terms. We advise guests with these rates to seek advice from their travel insurance provider.
For arrival until 4th July 2020 (inclusive).
If you do not have an insurance policy which covers you in this situation you may request a cancellation by writing to firstname.lastname@example.org. To help us please ensure you have requested cancellation ASAP. Cancellations will be provided with a voucher for the value of booking plus a 25% bonus, which can be used towards a future stay at Cranleigh. Vouchers will be valid for stays up to 2 years from your original arrival date.
I am considering booking but I have concerns about the current situation?
If you are considering booking a with us, but have concerns over the current situation we recommend you book a Flexible Rate. Our flexible rates can be cancelled, amended or changed up to 7 days prior to your booked arrival.
To assist we have reduced the cost of our Flexible room rates for the foreseeable future.