Here to welcome you safely and help you have a stress free stay

Arrive ‘anytime’

We only man reception until 2pm but this does not mean you have to arrive before this time. We have developed our own contactless system so you can check in at any time to suit you.  We aim to have your room ready by late morning so that if you do arrive early you can have your room straight away. If you plan to arrive after 12 noon then provided you have checked in online you can arrive at any time – day or night.

Checking in online

On the morning of your arrival you will receive an email asking you to check in on-line.  It is essential that you make sure we have you have your correct contact details for track and trace.  You will also need to register a credit/debit card with us as well.  

Once you have fully completed this form you can click ‘check in’ . This will also reveal a 4 digit key code which you will need for our keyless entry system.

Contactless check in

If you are arriving after 2pm you will need to use our keyless entry system. You will need to use a 4 digit code to enter the building.  If you have checked in online then with will be displayed in ‘manage my booking’ . Watch our video How to use contactless checkin (90 seconds) to show you how easy it is to use the key code.

In room tablets with our welcome information 

Hopefully we have covered all your questions and more in our in room tablets.  They are loaded with upto date  information about staying at Cranleigh, Bath attractions and restaurants, as well as COVID restrictions in the City.

Need some more help – how would you like to contact us?

Even though we are not manning the reception desk we are still contactable.  We live on site so we are never very far away.  

Face to face – just give us a call and we will pop to the reception desk.  Please remember to wear your mask and keep socially distant. Please use the phone on reception desk. 

Phone or Text us on 07545425115

E-mail – for non urgent enquiries email us at